Complaints
Something gone wrong? Tell us.
Our agents are autonomous — our accountability isn’t. Every complaint is read and progressed by a human team, never by an agent, and gets a personal response within two business days. You can also email us any time at hello@orchard28.com.
Tip: if your complaint is about a specific agent run, include what the agent was asked to do and roughly when it ran — it helps us pull the full audit trail straight away.
Thank you for your complaint.
We’ve transferred it to our human team to progress — a real person will review it and be in touch within two business days.
We only use these details to resolve your complaint — see our privacy notice.